At EnerGenius Limited,
we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our
website, how we use it, the conditions under which we may disclose it to others and how we keep it
We may change this Policy from time to time so please check this page occasionally to ensure that
you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to
[email@example.com] or by writing to EnerGenius HQ, Bedford Heights, Bedford, Bedfordshire
Who are we?
EnerGenius Limited is an energy switching service based online. We can be contacted via
How do we collect information from you?
We obtain information about you when you use our website, for example, when you complete the
contact form, when you complete the site registration form, purchase a product from our store or
engage with other forms within our site.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address,
and information regarding what pages are accessed and when. If you make a donation online or
purchase a product from us, your card information is not held by us, it is collected by our third party
payment processors, who specialise in the secure online capture and processing of credit/debit card
transactions, as explained below.
Use of ‘cookies’
information sent by an organisation to your computer and stored on your hard drive to allow that
website to recognise you when you visit. They collect statistical data about your browsing actions
country preference. This helps us to improve our website and deliver a better more personalised
It is possible to switch off cookies by setting your browser preferences. For more information on
how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may
result in a loss of functionality when using our website.
Main Cookies used on our site
These cookies are used to collect information about how visitors use our site. We use the
information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site,
where visitors have come to the site from and the pages they visited
These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to
How is your information used?
We may use your information to:
Contact you regarding queries raised in the contact form;
Process a donation that you have made;
Carry out our obligations arising from any contracts entered into by you and us;
Deal with entries into a competition;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest to you.
These may include information about campaigns, appeals, other fundraising activities, promotions
of our associated companies goods and services;
Process a job application.
We review our retention periods for personal information on a regular basis. We are legally required
to hold some types of information to fulfil our statutory obligations. We will hold your personal
information on our systems for as long as is necessary for the relevant activity, or as long as is set
out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third
party service providers, agents subcontractors and other associated organisations for the purposes
of completing tasks and providing services to you on our behalf (for example to process donations
and send you mailings).
However, when we use third party service providers, we disclose only the personal information that
is necessary to deliver the service and we have a contract in place that requires them to keep your
information secure and not to use it for their own direct marketing purposes. Please be reassured
that we will not release your information to third parties beyond the company for them to use for
their own direct marketing purposes, unless you have requested us to do so, or we are required to
do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure store pages, your payments are processed by a third party payment
processor, who specialises in the secure online capture and processing of credit/debit card
transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third party as part of a sale of some or all of our
business and assets to any third party or as part of any business restructuring or reorganisation, or if
we’re under a duty to disclose or share your personal data in order to comply with any legal
supporters and customers. However, we will take steps with the aim of ensuring that your privacy
rights continue to be protected.
You have a choice about whether or not you wish to receive information from us. If you do not want
to receive direct marketing communications from us about our exciting products and services, then
you can select your choices by ticking the relevant boxes situated on the form on which we collect
We will not contact you for marketing purposes by email, phone or text message unless you have
given your prior consent. We will not contact you for marketing purposes by post if you have
indicated that you do not wish to be contacted.
[You can change your marketing preferences at any time by emailing us here:
firstname.lastname@example.org. Please title the email ‘Marketing Preferences’.
How you can access and update your information
The accuracy of your information is important to us. You have the right to request a copy of the
information we hold about you so that you can ensure its accuracy. You can do this by the following
[Log in to your account information and edit here; https://www.theenergenius.com
Send an email to the administrator here and request the information held about you;
Right to erasure
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any
sensitive information (such as credit or debit card details) is encrypted and protected with the
following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear
on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this
can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal
information, we cannot guarantee the security of any information you transmit to us, and you do so
at your own risk. Once we receive your information, we make our best effort to ensure its security
on our systems. Where we have given (or where you have chosen) a password which enables you to
access certain parts of our websites, you are responsible for keeping this password confidential. We
ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so
that we can contact you with information relevant to you. We may make use of additional
information about you when it is available from external sources to help us do this effectively. We
may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites
applies only to our website‚ so we encourage you to read the privacy statements on the other
websites you visit. We cannot be responsible for the privacy policies and practices of other sites
even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the
privacy policies and practices of the owners and operators of that third party site and recommend
that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚
please get your parent/guardian’s permission beforehand whenever you provide us with personal
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us
may be transferred to countries outside the European Union (“EU”). By way of example, this may
happen if any of our servers are from time to time located in a country outside of the EU. These
countries may not have similar data protection laws to the UK. By submitting your personal data,
you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the
EU in this way, we will take steps to ensure that appropriate security measures are taken with the
aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside
the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in October 2017.
ICO Registration Number – A8946845